07841596803
Terms and Conditions
No-Shows and Cancellations
No shows and last minute cancellations are subject to a 50% cost of the groom. I understand there may be emergency situations and I will work with you, but not on a continued basis. Please be respectful of my time as I am an appointment-based business, and another client could have taken your appointment if I had known.
Health/ Medical Problems & Senior Pets
Some medical conditions can make grooming stressful on pets. Please inform me if your pet has been diagnosed with a heart problem, Arthritis, back or neck problems or any other serious medical condition. Every attempt will be made to minimize the stress which could exacerbate a pre-existing problem. This may mean altering some standard procedures such as not using a heated dryer or expecting the pet to stand still for extended periods. Unfortunately, this could change the final grooming appearance. If the pet becomes excessively stressed or show signs of medical compromise the groomer will stop, and you will be contacted about the best way to proceed.
Aggressive Pets
Owners MUST inform me, if your dog bites, has bitten, or is aggressive to people, other pets or specific grooming procedures. In some cases use of a muzzle may be used, this will not harm your pet, and protects both the pet and the groomer.
I reserve the right to refuse/stop services for such pets at any time before or during the grooming process.
Matted Pets
Pets with matted coats need extra attention during the grooming session. Matts left in pet's coats only grow tighter, and can strangle the pet’s skin, even eventually tear it open. I do not want to cause undue stress to your pet, and will not continually de-mat your pet for you. Mats are difficult to remove and may require your pet to be shaved. It is not uncommon for underlying skin problems to present once mats are shaved off including parasites (fleas/ticks, infections (yeast/bacteria) or wounds. I will contact you with any such findings.
If fleas or ticks are found on your pet during the grooming process, you will be charged an additional fee.